Refund policy

Returns & Refund Policy

No Returns Policy

All sales are final. We do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery at support@stacktrace.shop.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

If approved, we will offer a replacement or refund at no additional cost.

Non-Returnable Items

We do not accept returns for:

  • Incorrect sizing or buyer’s remorse
  • Sale items
  • Gift cards
  • Custom or made-to-order products

Exchanges

We do not offer exchanges. Please ensure you select the correct size and product before purchasing.

Refunds (Defective Items Only)

If your claim is approved:

  • Refunds will be issued to your original payment method within 10 business days
  • Processing times may vary depending on your bank or card provider

If you have not received your refund after 15 business days, contact us at support@stacktrace.shop.

Contact

For any questions, reach out to:
support@stacktrace.shop